Customer Service

We do our very best to help our customers get the products they want in a timely manner.  Most orders are processed the same day if they are received before 11:00 am PST on weekdays. Orders that come in over the weekend will ship on the following Monday. Orders received on national holidays will also be shipped on the next business day. Our shipping system automatically selects the most efficient delivery method for your area. Packages will be shipped from the Seattle area via FedEx Ground, UPS Ground, or USPS unless special expedited shipping is requested. After your order has been placed, you will first receive an email confirmation and once your order ships, you will receive another email with the order information, method of shipping, and tracking information.

Please feel free to reach out with any questions or special requests. We are ready to assist by phone or email, Monday – Friday 8:00 AM – 5:30 PM PST.

Thanks for visiting Tiger Tail USA. In this section, you can also find information regarding our Warranty, Return Policy, and Terms of Service.

If you need to reach us, please click on the Contact Us link at the right of the page.